Frequently Asked Questions
Everything about ordering, fit, delivery and returns. Can't find your answer? Contact us.
Orders
How do I track my order?
Open Track your order and enter your order number with the phone number or email address you ordered with.
Can I change or cancel my order?
Write to us from our contact page with your order number as soon as you can. Once an order is dispatched it cannot be changed.
Fit and Sizes
Can't find your phone?
Use Shop by Phone and search by name. If your phone is not listed, our cases are not made for it yet: write to us from the contact page and tell us which phone you have.
Will the case fit with a screen protector?
Yes. Our cases have a raised edge around the screen and leave room for a standard screen protector.
Delivery
How much does delivery cost?
The delivery charge for your PIN code is shown at checkout, before you pay.
How long does delivery take?
We dispatch within 1 working day; delivery takes 3-6 working days after that, by PIN code.
Payments
Which ways can I pay?
Checkout lists every way you can pay, including Cash on Delivery.
Do prices include GST?
Yes. Every price on the store includes GST.
Returns and Exchanges
Can I return or exchange a case?
You can return an item within 7 days of delivery. Our returns policy has the details.
My case arrived damaged. What do I do?
Write to us from our contact page with your order number and a photo, and we will put it right.